Refund Policy

At AULIMET, customer satisfaction is important to us, and we strive to provide reliable products and professional service standards. Refund requests, if applicable, will be reviewed based on the nature of the order, product condition, and specific circumstances communicated by the customer.

Customers are requested to carefully review product specifications, technical details, and order information before confirming purchases. In case of any issues related to damaged products, incorrect deliveries, or manufacturing defects, customers should notify our team within the applicable reporting period after receiving the order. Supporting information such as images, videos, or order details may be required for verification and evaluation purposes.

Refund eligibility may vary depending on the product category, order type, customization requirements, and shipping status. Products that have been used, damaged after delivery, or altered may not qualify for refunds or returns. Shipping charges, handling fees, or other service-related costs may also be non-refundable unless otherwise specified.

Once a refund request is reviewed and approved, the applicable refund amount will be processed through the original payment method or an alternative agreed method within a reasonable processing period. For any refund-related inquiries or assistance, customers may contact our support team through the official communication channels available on our website.